Transform customer frustration into profit
Line managment app
queue2020 uses text messaging and activity recommendations to create a pleasurable waiting experience for your customers and new revenue for your business.
Four ways queue drives your bottom line
queue2020 enables businesses to earn additional revenue from referral fees when customers redeem exclusive discounts on local goods and services while waiting.
How does Queue2020 actually work?
4. Thank you
Two hours (adjustable) after your customers leave a thank you text message is automatically sent. This is ideal for encouraging social media sharing or opting into a promotional list.
1. Check in
2. The wait
3. Come back
3. Come back
queue2020 is a web application which uses Twilio's SMS and voice messaging services to replace traditional pager systems, and an activity recommendation platform to extend exclusive discounts on local goods and services to "queue-ers" while they wait.
In less technical terms we are an app that encourages Lisa and Kerry to get discounted pedicures across the street while they wait virtually for brunch. We believe this presents a compelling value proposition for all three parties. The salon gets new customers, Lisa and Kerry get discounted pedicures, a more pleasurable waiting experience, and the restaurant gets a referral fee and happier customers.
The queue2020 team met at the University of Michigan. Dave and Rishi attended undergrad together from 2000-2004 and have been close friends and entrepreneurial collaborators since. Dave, Ryan, and Emily attended graduate school together also at the University of Michigan (2009-2012) where they routinely worked together at startup events. The team currently resides in Chicago
Click to learn more about each team member
Dave is a native of New Jersey with a passion for the gym, tanning, and laundry as well as social entrepreneurship the focus of his graduate studies. Dave has successfully launched two startups, GreenPigeon TV and Detroit Treads. He also happens to be a standup comedian.
Queue2020's waitlist settings enable you to completely customize the language and timing of all automated text messages as well as the content of the real-time waitlist, the web page your customers see on their mobile phones. Be sure to save any changes before returning to the waitlist.